NY State COVID 19 Testing FAQ

NY State COVID 19 Testing FAQ

COVID-19 SALIVA COLLECTION PROGRAM


Who is Wellstand Health? 

Wellstand Health provides comprehensive testing solutions that will enable New York State employees to have flexible testing options in ensuring a safe workplace environment. Wellstand Health partnered with SiteLabs to deliver a quick, efficient onsite saliva-based COVID-19 testing program to ensure compliance with the NY State mandate for unvaccinated State employees. 


What is the NY State mandate for unvaccinated State employees?

All State employees in Executive controlled agencies, who are not subject to a mandatory vaccination requirement, shall be tested for COVID-19 weekly unless they are fully vaccinated. 


Does a pharmacy require a CLIA Registration # to participate?

No, a CLIA # is not required to collect specimens for external laboratory testing.


Will SiteLabs provide training?

Yes, systems and collection guide will be included in the Digital Welcome Packet provided once your application has been reviewed. 


Is any special equipment needed to run the SiteLabs Platform and scan NY State Employee QR-codes?

We recommend using a smartphone or tablet to scan QR codes.


What makes a collection eligible for compensation?

Each monitored collection available for lab pick up is eligible for compensation.


When will pharmacies get compensated for their test collections?

Pharmacies will be compensated by SiteLabs 30 days after the close of the month. 


How long does it take to get set up?

Digital Welcome Packet: will be sent 7-10 business days after application approval.

Rymedi registration: An email to register within the Rymedi system (the system in which testing is managed) will be sent 7-10 business days after receiving the Digital Welcome packet.

Saliva collection kits and collection kit QR codes: provided at no cost 7-14 days after receiving the Digital Welcome packet.


How long will the program last?

The State contract is for a minimum of 6 months effective October 2021 and will likely be extended.  


How will the NY State employee locate my pharmacy? 

The State employee will have access to a website with a list of participating pharmacies.  


How many state employees should I expect to come to my pharmacy?

Volume will depend on proximity to state offices and state employee populations. 


Are you offering this program to chain pharmacies?

No, this program is only offered to independent pharmacies.


May I advertise that I am an authorized collection center?

Yes, pharmacies are limited, however, to window signage and social media posts. 


Can I opt out if this is not working well?

Yes, please contact nytesting@sitelabsglobal.com or 828-202-7998


What is the customer service contact information? 

Please contact the SiteLabs customer service representative at nytesting@sitelabsglobal.com or 828-202-7998.  


REGISTRATION (FOR NY STATE EMPLOYEE)


Can a NY State employee who has not registered with SiteLabs for collection register at the pharmacy?

Yes, the pharmacy will have the capability to send the registration link to the employee’s smartphone. Pharmacies can also provide a tablet for employees to register. 


What if a NY State employeee does not have the QR code they received upon registration?

The pharmacy does not have the ability to look up an employee QR code. The employee will be required to re-register per the walk-in procedure (detailed instruction will be provided in the Digital Welcome Packet which will be sent once your application has been reviewed). 


Are there any state employee ID verification requirements?

State employees need to provide government issued photo ID.  


TEST KIT AND TEST RESULTS


Does the pharmacy have access to the test results? 

No. 


How will I receive the test kits?

Test kits and test kit QR codes will be shipped to the pharmacy location at the start of the program (at no cost to the pharmacy). 


Is the pharmacy required to pay for any shipping expenses?

No, the pharmacy will not incur any expenses for the delivery of testing kits or the shipment of specimens to the lab. 


COLLECTION PROCESS


What type of COVID test is utilized in this program?  Is it safe?

It is a saliva PCR test.  The collection method is safe and easy: the pharmacy just observes the specimen collection from the state employee. The employee fills the tube with approximately 1-2 teaspoons worth of saliva (10 ml), seals the tube, inserts the tube into a biohazard bag, and places the bag into the specimen collection box.


Does the collection observer need to wear PPE?

We recommend a contactless experience. Should it be necessary for the observer to collect the state employee’s sample, we recommend wearing gloves. 



Fill out the form below to sign up today and secure your spot as an official New York State Employee Saliva Collection Site. Email NYtesting@sitelabsglobal.com with any further questions.

1) Enter Pharmacy name and Zip Code
2) Click "NPI Lookup" button
3) Click on NPI from results below