To our highly valued customers.
I want to give you an update on the situation and express my deepest apologies for the ongoing delay in fulfilling orders and the lack of tracking numbers on existing orders. We understand this has a significant negative impact on your business and the communities you serve. Please know our team is doing everything in our power to fulfill your orders but unfortunately the level of disruption in the testing supply chain is unprecedented.
Here is what you can expect:
As communicated previously, if you chose to cancel your order, we will issue you a full refund. As current orders are in the process of being shipped, we may not be able to process a refund until we process a return of the product. Due to the ongoing increase in COVID-19 cases and what appears to be a shortage of product continuing, we encourage you to consider keeping your orders.
This is a very difficult situation that affects everyone of us and we will continue to do our utmost to serve you.