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News

Response to CDC Policy Change

The value of the SiteLabs Digital Platform is far more than just reporting negative results. Our customers tell us that having the patient arrive to a prepaid, consented, and scheduled appointment saves them a tremendous amount of staff time. In addition, having the patient's test results delivered automatically is also a time saver.

 

While the CDC no longer requires negative Covid test results, it does still require positive ones; so the reporting requirements remain and are no less easy to administer. While the requirements have changed, one thing we’ve learned through the pandemic is that Covid is not going away anytime soon. Current reports (Barron’s) from England and Europe are showing a resurgence of infections with the BA.2 Omicron variant that is already making an appearance in the US.

 

As the CDC continues to update its policies, SiteLabs will have the appropriate reporting requirements in place. How are you currently handling reporting? Let our team know if there's anything we can do to help.

Customer Notice

To our highly valued customers.

I want to give you an update on the situation and express my deepest apologies for the ongoing delay in fulfilling orders and the lack of tracking numbers on existing orders.  We understand this has a significant negative impact on your business and the communities you serve.  Please know our team is doing everything in our power to fulfill your orders but unfortunately the level of disruption in the testing supply chain is unprecedented.

Here is what you can expect:

  • Our team is working non-stop to fulfill all existing orders
  • Orders are fulfilled on a first-in, first out basis
  • We are expediting shipping on all orders
  • Tracking numbers and shipping information is extremely delayed.  As soon as we secure this information, you will be notified
  • We anticipate all orders being fulfilled in the next 7-10 days and will keep you updated on the progress as soon as we have it from our distributors and manufacturers.
  • We have suspended taking any new orders for Over the Counter products until dependable inventory is secured.  There is the option to place backorders and we will notify you when product is available.
  • Our phone lines are overwhelmed and responses to voice mails will be delayed.  Please email us at info@sitelabsglobal.com and we will get back to you as soon as possible

As communicated previously, if you chose to cancel your order, we will issue you a full refund.  As current orders are in the process of being shipped, we may not be able to process a refund until we process a return of the product.  Due to the ongoing increase in COVID-19 cases and what appears to be a shortage of product continuing, we encourage you to consider keeping your orders.

This is a very difficult situation that affects everyone of us and we will continue to do our utmost to serve you.

Respectfully,

Darren Schaupp
CEO
SiteLabs