Last updated May 19, 2023

Thank you for your purchase. If you are not completely satisfied for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.

RETURNS

All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at su*****@si************.com to receive a return label. After receiving the label, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

SiteLabs
Attn: Returns
81 Technology Dr. Anderson, SC 29625
United States

Return shipping charges will be paid or reimbursed by us. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least ten (10) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. The standard refund policy does not apply for COVID-19 rapid tests. All sales are final once goods are shipped and in transit with courier. NO EXCHANGES OR REFUNDS WILL BE MADE

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

1 (828) 616-5400
su*****@si************.com